Return & Exchange Policy
Return & Exchange Policy for Luxonate
Returns
- Returns accepted within 2 days of delivery
- Item must be unworn, undamaged, and in original packaging
- Original receipt or proof of purchase required
- Refunds will be issued to the original payment method
Exchanges
- Exchanges accepted within 7 days of delivery
- Size adjustments available for most pieces
- Exchange requests must include order number and reason for exchange
- Customer is responsible for return shipping costs unless item is defective
Non-Returnable Items
- Custom or personalized jewellery
- Sale or clearance items (unless defective)
- Items marked as final sale
Defective Items
If you receive a defective item, please contact us within 48 hours of delivery with photos of the defect. We will arrange a replacement or refund at no additional cost.
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